Terms and conditions
Serenia
1. General Information
This website is operated by Serenia.
By accessing our website and purchasing our products, you fully accept these Terms and Conditions of Service.
For any questions or assistance requests, you can contact us at the following email address:
2. Use of the Website
By using our website, you confirm that you are at least the legal age required in your country, or that you are browsing under the supervision of a parent or legal guardian.
It is prohibited to use the website for unlawful, fraudulent, or unauthorized purposes.
We reserve the right to limit or suspend access to the website in cases of misuse.
3. Products and Prices
The products displayed on the website are described as accurately as possible.
Images are for illustrative purposes only and may show slight differences from the actual product.
Prices are displayed in the currency shown on the website and may be changed at any time without prior notice.
Serenia reserves the right to modify, update, or discontinue the sale of any product without prior notice.
4. Orders
When placing an order, you declare that all information provided is correct, complete, and up to date.
Serenia reserves the right to reject, suspend, or cancel an order when there are suspicions of fraud, misuse of the service, or incomplete or inaccurate information.
If an order is canceled after payment has been made, the amount paid will be refunded in full.
5. Payments
Payment is made when the order is confirmed.
We accept the main payment methods available on the website.
All transactions are protected through secure and certified payment systems.
Serenia does not store or have access to complete payment card details.
6. Shipping
Orders are generally prepared within 24 to 48 business hours.
The average delivery time is 3 to 6 business days, except in exceptional circumstances beyond our control.
Any delays attributable to the courier company, customs authorities, force majeure events, or other external causes shall not be the responsibility of Serenia.
7. Returns and Refunds
You have the right to exercise your right of withdrawal within 14 days of receiving the product, in accordance with applicable regulations.
To be eligible for a refund, the product must be returned in accordance with the conditions set out in our return policy.
To request a return or receive assistance, you can contact us at:
8. Intellectual Property
All content on the website, including text, images, photographs, videos, logos, trademarks, designs, graphic elements, and software, is the exclusive property of Serenia or its respective owners.
Any reproduction, copying, distribution, or use without prior written authorization is prohibited.
9. Limitation of Liability
Serenia shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the website or the products purchased.
Serenia's total liability shall in no event exceed the amount actually paid by the customer for the purchased product.
10. SMS Marketing and Abandoned Cart
We place great importance on protecting your privacy.
Information collected through our SMS marketing program is used exclusively to send you notifications relating to your orders and promotional communications.
- Consent: Consent to receive promotional SMS messages is collected exclusively through voluntary opt-in. Consent for SMS messages is separate from consent for email marketing and is not a mandatory condition for making a purchase.
- Abandoned Cart: Our website uses cookies and tracking technologies to monitor items added to your cart. If you have consented to receive SMS communications, this information may be used to send you abandoned-cart reminders.
- How to Unsubscribe: You can unsubscribe from SMS messages at any time by replying STOP to any SMS received or by clicking the unsubscribe link included in our messages.
- Costs: Serenia does not charge any fees for this service. However, your mobile operator may apply the standard rates included in your plan for SMS messages or data usage.
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Your Rights: Under Regulation (EU) 2016/679 (GDPR), you have the right to access, modify, or request the deletion of your personal data. For any request, you can contact us at:
11. Changes to These Terms
Serenia reserves the right to modify or update these Terms and Conditions at any time.
Changes will take effect from the date they are published on the website.
12. Contact
For any information regarding these Terms and Conditions, you can contact us:
Serenia