Shipping Policy
Processing Times
All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Delivery Times
The estimated delivery time is 6 to 11 business days from the date of shipment.
Delivery times may vary slightly depending on the destination, shipping carrier, and periods of high demand.
Shipping Costs
Shipping costs are automatically calculated at checkout.
Shipping may be free depending on current promotions or the order value.
Order Tracking
After your order has been shipped, you will receive an email with your tracking number so you can check the status of your delivery at any time.
Delays
SereniaKids is not responsible for delays caused by the shipping carrier or circumstances beyond our control, such as weather, logistical issues, customs inspections, or public holidays.
Shipping Address
The customer is responsible for providing a correct and complete shipping address.
SereniaKids is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Contact
For any questions regarding shipping, please contact our Customer Service team: